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Making Patients’ Experience as Special As Possible – Dr. Patronella’s Surgery Center Nurse Shares what Makes the ACPS SurgiCentre an Exceptional Place 

Posted December 31, 2014 in Plastic Surgeon, Staff

By Becky Tittle, nurse manager at The Aesthetic Center for Plastic Surgery (ACPS)

“One of my favorite aspects of working at the (ACPS) SurgiCentre is just watching the phenomenal results our surgeons are able to achieve. We meet a lot of patients not just from Texas, but from all around the country and all over the world. You’ve got to make it as comfortable as possible for them.”

“Our goal at the SurgiCentre is to make our patients’ experience as special as possible. They’re making life-changing decisions, and they’re getting life-changing results; it’s an awesome thing to think you’re helping people make positive changes in their lives.
“Patients receive almost one-on-one care. They are given a nurse who stays with them the whole time. They have a nurse with them before surgery, in the operating room, and in recovery the whole time.
“The level of skill and the level of service we provide our patients is exceptional. Most of the SurgiCentre’s employees have been in nursing or the health field for more than 20 years; you’ve got such a level of excellence.  And we provide that level of care every single day. “We’re like a smooth-running machine. You have to be to do more than 1500 cases a year, most of which are multiple procedures.
“Our surgery center is a special place to work. We work very well as a group, and we’re held to a very high standard—and that’s a good thing. We are treated very well as employees. As well as our surgeons treat the patients, they treat us as employees, and that can only make us better at what we do. At the end of almost every day, our surgeons say, ‘Thank you.’”

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