My Incredible Staff
“Dr. Patronella remains most proud of his finest achievement: an incomparable and accommodating staff with an average length of employment of better than 10 years.”
Dr. Patronella's Patient Care Team
Dr. Patronella and his dedicated patient care team find it greatly rewarding to help women and men achieve their aesthetic dreams.
He and his staff share a commitment to giving patients attentive, compassionate care and exceptional aesthetic results to ensure that the initial consultation and every step of the surgical process is a pleasant experience for our guests. Our knowledeable patient education team is here to help you schedule your initial consultation and answer any general questions you may have about our surgical procedures and accredited surgical facility. When you visit our office, you will be warmly greeted by our patient reception team who will assist you with checking in and checking out after each appointment and schedule any follow-up visits. Dr. Patronella’s skillful medical assistants work closely with him to care for you before and after surgery. They will review important information with you to help you prepare for surgery and, following your procedure(s), they assist Dr. Patronella in monitoring your recovery to ensure it goes as smoothly as possible.
Patients consistently give Dr. Patronella’s team glowing reviews, and for that we are honored. We are dedicated to upholding their trust and satisfaction, treating every person with kindness, dignity and respect as we partner with them to create a richly rewarding outcome! “The best you is what we do.”
“As Dr. Patronella’s patient coordinator for more than 20 years, I have been privileged to gain invaluable experience and information from working with one of the nation’s best doctors in plastic surgery. I want patients to know that when they walk through our door, they will be in the best of hands before, during, and after their surgery.
“While Dr. Patronella’s artistic talent and surgical skill are essential to the excellent aesthetic results he consistently achieves, his patients equally appreciate his honesty, integrity, and wonderful bedside manner.
“My goal as Dr. Patronella’s patient coordinator is to help patients feel comfortable and at ease during their consultation and to provide them with assistance and guidance for all of their needs at every step of the surgical experience.
“As a mother of four children, I understand the demands of balancing family and work commitments while also taking time to pursue the activities and goals that bring personal fulfillment. One of the most rewarding aspects of my role is seeing the satisfaction on my patients’ faces when their dreams became a reality and hearing the positive impact this so often has on other areas of their lives such as their relationships and self-image.
“I invite you to email or call our friendly patient care team at 713-799-9999 to schedule your appointment with Dr. Patronella. We look forward to meeting you and helping you achieve your appearance goals, providing you with a wonderfully rewarding experience through every stage of the surgery experience and beyond!”
Virtual Consultation & Marketing Director
Sherri Roberts coordinates Dr. Patronella’s Virtual Consultation Program to ensure it’s a smooth, rewarding experience for women and men across the globe. In addition, she directs and manages marketing for Dr. Patronella, serving as his media liaison and orchestrating his digital and print presence across the globe. A gifted writer, Sherri collaborates with Dr. Patronella to write book chapters and magazine articles on some of the hottest topics in cosmetic plastic surgery. Her essay submissions to the MyFaceMyBody awards have helped Dr. Patronella win some of the most prestigious awards in the aesthetic industry.
“I truly enjoy being part of our patients’ aesthetic journey! It’s especially rewarding when patients share the excitement they feel after taking their first step toward their dream by scheduling an initial consultation with Dr. P. With confidence, I can say they have selected one of best plastic surgery groups in the world. The blend of extremely talented surgeons and exceptional staff working together to ensure patients have a great experience is why so many of our patients refer family and friends to ACPS.”
“It’s a privilege to be part of a prestigious practice of highly qualified staff members. I’m always learning and value the challenge to improve as an employee for ACPS.”
“In my role as a patient educator, I love speaking with our callers and listening to them express the goals they are hoping to achieve. I’ve found that sharing with them my own experience in having surgery with Dr. Patronella provides a personal perspective that they greatly appreciate. My goal is to give our callers the information they need to help them feel comfortable in choosing the right surgeon for them.”
“I love working in my garden.”
“I have been in Plastic Surgery for 10+ years and absolutely love my job. The amazing, rewarding part of my job is helping patients to get a clearer picture of the expectations for surgery. Being a patient of ACPS myself makes them feel more at ease, and they feel that I can totally understand them. I am proud to work for the #1 practice in Texas.”
Favorite Hobbies and Activities
“I am a huge volunteer for different organizations, and I am fluent in Spanish.”
“My passion is people. Being able to walk alongside patients through their recovery process is an absolute joy for me.”
Favorite Hobbies and Activities
“I enjoy serving on the Greeting Team at my church, cheering my kids on at their sporting events, and being anywhere near the water.”
“Dr. Patronella’s professionalism and compassion is truly inspiring. It’s one of the aspects of caring for our patients that I most appreciate and respect.”
Favorite Hobbies and Activities
“In my free time, I enjoy Brazilian Jiu Jitsu and competing.”
“In my role as a medical assistant, I enjoy meeting so many wonderful people and providing them with care at evey stage of their surgical journey with us. Dr. Patronella is a great surgeon and role model, and I learn things from him daily.”
Favorite Hobbies and Activities
“I love cooking and baking in my free time.”
“Having the privilege of taking care of Dr Patronella patients, my job as a medical assistant allows me to interact with new and interesting people every day!”
“I am a mother of three children who I love very much. On the weekends, we like play games, participate in outdoor sports, and, most important, spend precious family time together. I also enjoy treating myself to a spa day every now and then .”
“I enjoy being part of the transitional experience in a patient’s physical appearance journey, caring for them at each stage before and after surgery. My personal goal is to build a relationship with patients in order to give them a smooth and pleasant experience. Our wonderful and caring doctors go above and beyond to provide the best results for each individual patient. As a team, we work together to provide our patients with consistently excellent care.”
“I enjoy dancing, taking classes to further my education, and spending time with friends and loved ones.”
“It’s such a pleasure to work with patients from the beginning of their surgical journey until the end. I get to know them so well; our patients become like family to us.”
“I truly enjoy interacting with guests–getting to know them on a first name basis and following with them on their journey. I also love working with such a talented and amazing staff. Everyone here has an amazing passion for their roles. The environment is so friendly, and we’ve grown to be a family, not just coworkers.”
“I love the ocean and beach! For me, being outdoors, traveling and visiting new places are some of life’s greatest pleasures.”
Social Media Specialist
“On a daily basis, I get to hear from patients how Dr. Patronella and surgery have changed their lives. I feel honored and privileged to be able share those stories to a broad audience like social media. He is truly an artist at his craft, and I love that I am able to be a small extension to that.”
Many of Dr. Patronella’s loyal staff members have been with him for more than 10 years, providing his patients with outstanding continuity of care and the comfort and reassurance that comes from seeing friendly, familiar faces during visits to the practice.
At The Aesthetic Center for Plastic Surgery, our patient coordinators go the extra mile to ensure patients are informed, respected, and accommodated in every way possible. On your initial visit to the practice, Eva Cadena, Dr. Patronella’s patient coordinator since 1995, will greet you and introduce you to his practice. Always engaging and informative, Eva will listen attentively to your concerns and specific goals while answering any questions you might have. Eva will share with you Dr. Patronella’s professional credentials, an extensive gallery of before and after images, offer computer imaging and prepare you for your visit with Dr. Patronella. You may also be invited to visit his complete gallery of before and after images on his website.
Dr. Patronella’s aesthetic nurse specialist, Heidi Fell, RN, BSN, specializes in a variety of nonsurgical procedures to restore a younger appearance to the face, neck, and hands. Many of these treatments provide visible results quickly and require no downtime, while others work gradually to stimulate skin’s collagen for a softer, more youthful, lifted facial appearance.
As part of a comprehensive approach to providing his patients with attentive care throughout the entire surgical process, Dr. Patronella developed an “Added Touch” program of services which supports and speeds patients’ healing following surgery. Our patients appreciate the attention to detail and assistance Dr. Patronella and his caring staff provide to optimize their recovery.
Home Health Visit
A day or two following your surgery, we offer a private visit to your home by a certified medical professional through our home health care program. This exclusive service is provided to Dr. Patronella’s patients who are recovering in the Houston area. Your visiting healthcare professional will monitor your recovery, help change dressings, assist you with your medication, and provide updates regarding your recovery to Dr. Patronella.
This highly-skilled member of Dr. Patronella’s team has been specifically trained to address your recovery needs and educate your caregiver in the appropriate techniques for providing your care.
The postoperative Home Health Visit is just one of many personal services that make the ACPS experience unique and which reflect The Aesthetic Center for Plastic Surgery’s leadership in providing premium patient care.